ECTE 660

Quality Management and Education

 

Instructor:                             Katherine (Kitty) Manley. Professor

Office Address:                    School of Education and Human Services

                                                416A  Bishop Hall

Phone:                                    (231) 591-2726 (office)  (231) 591-2041 (office FAX)

                                               

E-Mail:                                   ecte660@yahoo.com, drkittyfsu@yahoo.com, or manleyk@ferris.edu

Home Page:                           http://www.netonecom.net/~manleyk

                                               

Course Description:  Apply the principles of total quality management and the Malcolm Baldrige National Quality Award criteria relative to (1) the formation of partnerships between education and businesses that have adopted the criteria; (2) strategic planning approaches for making or guiding decision, priorities, resource allocations, and school-wide management; (3) faculty and staff development strategies and satisfaction; and (4) the definition of student and stakeholder needs and expectations, and student and stakeholder satisfaction.

 

 

Textbook

 

There is a coursepack for this course—no textbook.

 

There are seven objectives for the course:

 

(1)           to identify the processes and criteria for the effective formation of partnerships between education and businesses that have adopted the Malcolm Baldrige National Quality Award criteria;

(2)           to examine how a school can set strategic direction to better address key student and stakeholder needs and school performance requirements

(3)           to examine various schools develop strategies and action plans, how to deploy them, and how performance is tracked

(3)           to describe quality work systems and compensation and recognition approaches for individuals and groups

(4)           to describe methods for developing education and training to support the accomplishment of key school action plans and address school needs

(5)           to describe methods for maintaining a work environment and work climate that support the well-being, satisfaction and motivation of faculty and staff

 (6)          to determine methods for identifying long-term requirements, expectations and preferences of students and future students.

(7)           to determine the satisfaction of students and stakeholders to build relationships, improve current educational services and support planning

 

 

COURSE ASSIGNMENTS:    There are 12 required assignments

 

Evaluation/Grade

This course meets one weekend and the remainder of the coursework completed on the internet.  Participation in the one weekend is required or there will be additional assignments required for completion.   The completion of an assignment does not assure receiving the grade point as assigned to the project.  The quality of work will be a primary consideration.

 

 

A grade up to a B can be achieved by satisfactorily completing these

12 REQUIRED assignments:

 

Assignment

Directions

Assignment 1

Read five articles and respond to the questions presented in the assignment

Assignment 2

Strategic Planning Project

Assignment 3

Student Needs Assignment (3.1)

Assignment 4

Stakeholder Relationship Assignment (3.2a)

Assignment 5

Stakeholder Satisfaction Assignment (3.2b)

Assignment 6

Work Systems Assignment (5.1)

Assignment 7

Faculty and Staff Training Assignment (5.2a)

Assignment 8

Teacher Motivation Assignment (5.2b)

Assignment 9

Faculty Well Being Assignment (5.3)

Assignment 10

Video and CD assignment

Assignment 11

You must research the literature and complete ten “Sharing Best Practices Worksheets”.

Assignment 12

Individually perform a Baldrige examiners assessment for a case study on one item from Category 2, one from Category 3 and one from Category 5

 

 

A grade up to a B+ can be achieved by meeting the criteria for a B and one of the following;

a grade of A- can be achieved by meeting the criteria for a B and two of the following;

A grade of A can be achieved by meeting the criteria for a B and three of the following:

           

Assignment
Directions

Assignment 13

Identify Local Partnerships

Assignment 14

Conduct a School Climate Audit (from ECTE 655—can’t use if completed it in that class)

Assignment 15

Interview Student Services Personnel

Assignment 16

Submit five journal articles related to one of the units covered in this course. (See sample)

Assignment 17

Select a book from the Bibliography and write a book report.

Assignment 18

Write a five page paper on one of the units covered in this course.