Ferris State University

College of Education

Center for Career and Technical Education

Course Syllabus

EDUC 694--Implementing Total Quality Management in Education

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Instructor: Katherine (Kitty) Manley, Professor

Office Address: Center for Career and Technical Education

611 Bishop Hall

Phone: (616) 592-2726 (office) (616) 592-3792 (office FAX)

(616) 796-4216 (home) (616) 796-3068 (home FAX)

E-Mail: manleyk@netonecom.net

Home Page: http://www.netonecom.net/~manleyk

Course Description: This course will clarify TQM processes and procedures and demonstrate how they can be used in the classroom.  It is an introductory course to teachers interested in implementing total quality management (TQM) in their classrooms.  Topics will include the TQM approaches of such quality experts as Dr. W. Edwards Deming and Dr. Phillip Crosby; how TQM works with students, especially the "at-risk" populations; specific ways to integrate the TQM tools including Statistical Process Control (SPC) into the classroom (based on modifications of the Malcolm Baldrige Criteria); and conditions that are necessary for successfully implementing TQM in the classroom.
 

The course is divided into four sections:

1. TQM Philosophy and Principles
2. TQM Tools (including SPC) (software provided)
3. Educational Innovations linked to quality principles
4. Baldrige Criteria applied to education

Textbook

There is a textbook (purchase from bookstore or order from amazon.com) and course pack required for the course. The text is: Robert Cornesky and William Lazarus, Continuous Quality Improvement in the Classroom:  A Collaborative Approach.  Port Orange, FL:  Cornesky & Associates, Inc., 1995.   (ISBN:  1-881807-08-8)
 

Course Assignments

There are five required assignments:

Assignment 1:  Participate in the group activities during the class and complete all paperwork required during the course.
Assignment 2:  Submit in writing and orally a team report on data collection using the TQM and SPC tools
Assignment 3:  Individually complete a Quality Index Profile Questionnaire on yourself as an instructor or an instructor you have had (good or bad) and complete a list of five areas needing improvement and a list of 5 actions that could hlep to improve on those areas needing improvement.
Assignment 4:  Complete an assignment sheet on "Outstanding Lessons Learned" which identifies three concepts learned on each topic presented in class AND one strategy a teacher could use to implement that topic
Assignment 5:  Complete a literature search and find an article on a TQM topic covered in class, listen to an audio tape provided by the instructor on a TQM topic, or surf the web and find an interesting site related to TQM.  Make a list of 10 things in the article, audio tape, or web site that educators need to know.  Bring sufficient copies to class to discuss with the class.

Grades

As a graduate student you will be expected to complete not only the required assignments but also complete additional work to earn a grade higher than a B.  The quality of your work on each assignment will be a primary consideration in assigning grades.

To earn a grade of B:

Satisfactorily complete the five required assignments.

To earn a grade of B+:

Meet the criteria for a B AND collect and analyze data on your own and write a report similar to the one completed by the group during the class.

To earn a grade of A-

Meet the criteria for a B+ AND submit five journal articles related to TQM in education (sample provided)

To earn a grade of A

Meet the criteria for an A- AND either select a book on a TQM topic and write a book report OR write a five page paper on one dimension of implementing TQM in an educational institution.

TOPICS:

Introduction to Total Quality Management and Philosophy (Video tape series)

Introduction to the Quality Gurus

 Deming
 Crosby
 Senge
 Juran
 Covey

Quality Tools

 Affinity Diagram
 Cause and Effect Diagram
 Force Field Analysis
 Nominal Group Process
 Operational Definition
 Relations Diagram
 Scenario Builder

Statistical Process Control (software provided)

 Control Charts (np, p, c, u, x-bar, x-MR)
 Histograms
 Pareto Diagrams
 Run Chart
 Scatter Diagram

Flow Chart (software provided)

Linking the Educational Innovations to a Quality Initiative

 Effective Schools Movement
 Outcome-based Education
 Critical Thinking
 Mastery Teaching (ITIP)
 Learning Styles
 Mastery Learning
 TESA

Malcolm Baldrige Quality Award Criteria Applied to Education--discussion and case study

 Leadership
 Classroom Environment
 Information and Analysis
 Strategic Quality Planning
 Human Resource Utilization
 Quality Assurance of Products and Services
 Quality Results
 Customer Satisfaction